Need any Help?
We are here to help our customer any time. You can call on 24/7 To Answer Your Question.
+880-9617171330
supporrt@pioneer.com.bd
Pioneer Services Limited is a Private Limited Company registered in Bangladesh with 100% Bangladeshi stake-holders with 7 years of business experience. We are a BTRC approved Divisional Internet Service Provider and having our own built Service Oriented Data Center with hyper converged infrastructure.
Some salient features of our network services:
- Connected with multiple reputed IIGs of Bangladesh for upstream
- Have access to all major tier-1 international upstream using SMW-4, SMW-5 and ITC
- Connected with NTTNs for P2P Data Connectivity through Underground Fiber Network across the division
- FTTx Connectivity with minimum speed of 1000Mbps up to each home/office/customer
- 10G/40G/100G connectivity available through Access Network protected by ring topology
- Connected with Multiple IX including BDIX and BTCL-IX for local content accessibility
- Access to GGC, AKAMI, FB, Netflix, Cloudflare etc. for smooth streaming services
- Lowest latency to reach eastern and western destinations & popular gaming servers
- Own built multiple value added services (VAS) including Media Server
- 24x7x365 active network monitoring and remote support
We DO more besides connecting DOTS...
In parallel to our regulated internet service delivery, we are an enlisted supplier in the Directorate General Defense Purchase (DGDP) office and channel partner of different local and Foreign companies. We are system integrator and perform on prem or remote NOC, O&M as a service.
We are a PaaS & SaaS .enabler.
Frequently Asked Questions
You can contact to our sales contact center at +880-9617171333. Our survey team will contact, assess and evaluate about our coverage zone
Since we are a Dhaka Divisional ISP- our SOHO network is limited to Dhaka Metro and our POP zones for business network are located throughout Dhaka Division- namely- Narshingdi, Gazipur, Shariatpur, Narayanganj, Tangail, Kishoreganj, Manikganj, Munshiganj, Rajbari, Madaripur, Gopalganj and Faridpur districts.
You can visit our speed-test server https://speedtest.pioneer.com.bd to measure your subscribed bandwidth speed.
If you are a home user/SOHO of our connection on prepaid (retail customer), then you will receive the bill via self-care. You won’t need a paper bill. You will receive an E-bill at your registered email address after making the payment.
However there are certain exemption where certain customers are under post-paid services where our RADIUS is still under progress.
Currently PSL network support Lancache DNS based supports for CDN for guild wars, HoT, CDN for blizzard/battle.net, CDN for battle state games, Tarkov, CDN for cityofheroes (Homecoming), Daybreak games CDN, CDN for Epic Games, CDN for frontier games, CDN for hirez, Nexus mods / skyrim content, Cryptic CDN for Neverwinter, CDN for Nintendo consoles and download servers, CDN for Path Of Exile, CDN for Renegade X,
CDN for riot games, CDN for rockstar games, CDN for sony / playstation, CDN for Final Fantasy XIV, CDN for steam platform, CDN for uplay downloader, CDN for The Elder Scrolls Online, CDN for Warframe, CDN for wargaming.net and CDN for windows updates
PSL guarantees that its network will be monitored 24×7 and that support staff will respond to any service interruption that affects our network. PSL Helpdesk & Complaint centre will provide customer technical support for all issues related to the functioning of the PSL network or any equipment therein. During office hours (Sun – Thu. 9:00 AM – 6:00 PM BST), the NOC may be reach via email (support@pioneer.com.bd & https://ticket.pioneer.com.bd ) or by phone (+880-9617171330). After business hours, on holidays, and on weekends, telephone support will provided and can be reached by calling +880-9617171330. After business hours support is available to report interruptions in service related to network or equipment failure, and does not include on site support.
EMAIL/SUPPORT TICKET CAN BE USED TO REPORT SERVICE OUTAGES AFTER BUSINESS HOURS OR ON HOLIDAYS.